Shipping policy

Order processing

Orders are generally processed within 1–3 business days before shipment. Processing times may vary during busy periods, holidays, or because of supplier availability.

Shipping and delivery

Our products may be fulfilled by international fulfilment partners. Delivery times vary depending on the product, destination, carrier, and shipping method selected.

Estimated delivery times shown on our store are estimates only and are not guaranteed. International shipping, customs processing, carrier delays, weather, and other circumstances outside our control may affect delivery times.

Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched. Please allow some time for tracking information to become active after shipment.

Multiple shipments

Products in the same order may occasionally be shipped separately and may arrive at different times.

Incorrect shipping information

Please make sure your delivery address is correct before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Lost, delayed, damaged or incorrect orders

If your order appears to be lost, is significantly delayed, arrives damaged, or you receive the wrong item, please contact us so we can investigate the matter with our fulfilment partner. We may request photographs, video, packaging information, or other evidence to help resolve the issue.

Customs, duties and taxes

Depending on the destination and shipping method, an order may be subject to customs duties, taxes, or other import charges. Where applicable, these charges may be the responsibility of the customer unless otherwise stated at checkout.

Questions

If you have any questions about shipping or your order, please contact us using the contact information provided on our store.